What are the most common out-of-date practices you see out there?
There are a lot of people who still manage people with 40-year-old processes. Examples range from attendance policies to recruiting. However, the world is speeding up, and the expectations of our employees, applicants, candidates, and hiring processes need to get faster. Speed wins in recruiting, every time. Even if an employer comes out with a great job, but there’s a prolonged part of the process, or there are people who halt progress, it makes it hard to hire great people.
Policies and culture can also be stuck in the past. Instead of flyers in the breakroom or 50-page handbooks, people want to access information on-demand from their devices. Moreover, today’s employees want a company with a social media presence they can be proud of, inclusive, and willing to change, listen, and confront issues society-at-large faces these days.
Another issue companies face is a low application completion rate and even HR resistance to change for fear of not being compliant. Applying for a job should be as easy as buying something online. Most of the time, today’s applicants are willing to invest more time in a lengthy application only if they have built some rapport with a business. 1-click applications help counteract this issue. All HR needs to start the recruiting process is an applicant’s resume, and applicants can fill out an extended application after the first phone screen or an onsite interview.
What should CEOs be asking about their Recruiting practices?
In business, we talk a lot about sales and customer experience funnels. It’s the same in recruiting; it’s a funnel and an experience. The product is your company, and you’re trying to get someone to buy into it. It’s the same KPIs as sales, skewed slightly for HR.
Candidate Experience: Can a candidate apply easily and go through the hiring process smoothly? Having a fast candidate experience is a competitive edge. You’ll win the war for talent if you can do this regularly.
Quality of Hire: Can we keep hires? What’s the new hire turnover rate? Companies should have sound structures to select candidates. Yet, businesses need to be agile enough to adapt to changes in talent acquisition strategies that enable them to make good decisions in hiring.
Candidate Flow: How many candidates are we funneling? How many candidates does it take to hire one person? Recruiting is a unique skill in HR; not all HR professionals are adept at recruiting, and your best recruiter might not be an HR professional within your organization.
Market development: Who are we reaching out to? Are there other groups/demographics we’re not reaching out to? Organizations with more diversity, equity, and inclusion have a diversity of thought, and they have intensional inclusive cultures that allow those ideas to bubble up. This is the right thing to do, but it’s good for business too.
Learn more about Kyle
Kyle Roed is the Vice President of Global HR at CPM Companies, Cofounder of DisruptHR, and host of the “Rebel Human Resources” podcast. He fell into HR and fell in love with everything about people practices. In his almost 20 years in HR, he’s discovered that things in HR are ripe for innovation and has sought to challenge the way the HR community thinks about the world of work.
Transformational Book: In a professional context, Good to Great; has been a true north since college.
Favorite Movie: Shawshank Redemption; it’s a great story of triumph.
Rebel HR Podcast: Everything innovation in the people space www.rebelhumanresources.com
Kyle’s LinkedIn: https://www.linkedin.com/in/kyle-roed/
Learn more about Mike and PivotCX:
PivotCX provides a recruitment communication platform to engage job candidates with recruiters instantly. PivotCX is the first conversational recruitment platform that instantly connects job seekers with recruiters and hiring managers via SMS texting and voice calling.
Mike Seidle leads the PivotCX team as Chief Operating Officer, Chief Development Officer and Co-founder.
Mike's LinkedIn: https://www.linkedin.com/in/indymike/
PivotCX Website: https://pivotcx.io